FAQ's


Our undies are manufactured in Vietnam and designed/shipped from Sydney. We’ve tried finding Australian manufactures but haven’t been able to find anyone that can produce the quality and quantity that we require.

If you want a refund for more than one pair, they must be returned to us in sellable condition, meaning the remaining pairs must be UNOPENED from their individual bag. We don’t want any surprises when we receive your returns now…

We occasionally restock some, but not all, of our most popular prints. That way we can keep releasing fresh and interesting designs, without saying goodbye to the fan favourites. We love hearing your feedback so if you’re after a specific print or have any funky ideas, feel free to shoot us an email at info@sparxunderwear.com!

We recommended washing your SPARX on a cold temp and letting them air dry. This will ensure your undies live a long and happy life.

Once you’ve placed your order, we’re unable to make any changes. So double check you’ve inserted all the right info including item, size, delivery/billing address, before you hit confirm. If you insert the incorrect address at checkout, we cannot be held accountable if the order goes missing. We’re not liable to refund or replace this order.

In case you have received a faulty/wrong item, email us at info@sparxunderwear.com within 10 days of the delivery date. Remember to include your name, order number, the missing item, the item you received and a clear photo of the item and we’ll sort it out for you!

If you wish to exchange any unopened pairs (why?!), please email us at info@sparxunderwear.com within 10 days of the delivery date. Please include your name, order number and the items you wish to exchange and we’ll provide you with the return address and further instructions.

Please select your preferred method at checkout. Note: If ordered 1-2 pairs via Standard Shipping, your parcel does not include tracking. If you have a small order of 1-2 items and you wish to receive tracking, you can select Express Shipping.

If you have a discount code, make sure to apply it at checkout. We’re not able to apply the discount after you have placed the order. You are also not able to combine multiple discounts for one order.

SWEAT SERIES

• Breathable, quick-dry fabric designed to keep you cool and comfortable while you’re busy getting your sweat on. Great for sports and active lifestyle.
• 92% Polyester / 8% Elastine

BAMBOO SERIES

• Silky soft natural fabric made from sustainable bamboo. Guaranteed to keep you comfortable all day long.
• 93% Bamboo / 7% Spandex

The fit in both series is the same and all of our underwear features our innovative Kanga Pouch Technology.

If you didn’t find the answer to your question here, please email us at info@sparxunderwear.com – the more info you can provide (your name, order number, email address, pictures, etc.) the quicker we are able to answer any questions you have.


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